Organisation development for better organisation effectiveness is at the core of our practice, and we work on culture change, employee engagement, executive coaching, leadership development, performance management and team building, to give you a high performance organisation.
Whilst change management and organisation development is of benefit to almost all organisations, we find we add most value to service businesses (B2B and B2C specialist retail) and Third Sector organisations.
Service businesses
Your customer and the moment of truth
A successful service business relies on the efficiency of its business and production processes and the quality of its staff to deliver your service proposition. Your customer sees only a fraction of your business, literally the front end, maybe in only a five minute snapshot – the moment of truth. That moment is the reality of everything you built your business for.
We help you gear up the whole business to make that service experience one that encourages your customer to buy, buy more and return. A regular 5 minute repeated experience can become a long term loyalty.
Third Sector Organisations
A Robust Social Mission
We understand that third sector organisations have a purpose to deliver social as opposed to material wealth. Delivery of your goals and service excellence requires a robust business-like capability that does not compromise your core social purpose and values. We support you to examine all the machinery, systems and people that work towards service delivery. Great leadership with clarity of vision and the skills to take people on the journey exists as a powerful phenomenon in any organisation.
Genius simplicity
Our clients tell us that this ability to deeply understand, then offer deceptively simple, interactive and engaging interventions is our unique genius.
These team coaching sessions are designed for your internal organisation effectiveness people and internal change agents. A small group uses action research methodology to review their practice, generate ideas and strategies for action and are then encouraged to undertake further development and training. (Starting 2013)
If you would like to take part, sign up here
This series of open discussions are held twice a year in London or Aberdeen. All participants have a series of readings and other stimulus material circulated as stimulus to a day's discussion and reflection. The day long sessions have a charge to cover print costs, room hire and refreshments. (Starting 2013)
If you would like to take part, sign up here
We hold open programmes for people working or wanting to work in a specified industry sector. The sessions give people the opportunity to understand and discuss how to be an exemplar in that area of work. The programmes normally take place over two days and there is the opportunity for a follow up coaching session back in your workplace
1. Attitude Of Service
In this workshop we bring to clear attention based on our collective experiences:
- what creates such an upbeat attitude of service effortlessly in us
- why it's so powerful when we receive it as a customer
- how to re create this game changing service attitude whenever we choose
- what this means for us personally, our team and our business
- The workshop is participative, fun, enlightening and potent immediately as well as for the long term.
2. Service Leadership – Self awareness and the capacity to win emotional loyalty in authentic, fulfilling relationships. The route to effectiveness for you, your people and your business
HERE IS A SELECTION OF BOOKS we have enjoyed. Some of the recommendations include reviews.
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Flawless Consulting Peter Block pub. Jossey Bass
The best book on how to be a good consultant based on a set of values and ethics that are what Wingivers aspires to live and deliver.
A Manual of Organisation Development – the psychology of change Clare Huffington, Carol Cole, Halina Brunning pub. Karnac Books
br> A difficult book to get hold of and whenever we've enquired they talk about reprinting it. This book is compact, setting out what organisation development is and the scope of the subject. This is coupled by attention to the role and practise of the consultant. It is written by practicing OD consultants and is well referenced
Images of Organisation Gareth Morgan pub. Sage
This book introduces and illustrates the notion of metaphor and its powerful effect on the way we see and make sense of organisations. It helps underline the power of language and the opportunity we have by using a variety of metaphors to help us look deeply at the organisational systems we work with.
Organization Theory: Selected Classic Readings D.S. Pugh pub. Penguin Business
This text sets out some of the originators of organisation theory, the basis of management theory today. People still refer to Taylor, Herzberg, McGregor's theory x and y – by reading some of the original texts you can see how our ideas about effective organisations have evolved and how the practice of management has evolved.
Organizational Culture and Leadership Edgar Schein pub. Jossey Bass
Schein has been a profound influence on us and our practice. In this book Schein makes the connection between the formation and development of culture in an organisation and leadership. It illustrates throughout the essential responsibility of senior management. If anyone was in any doubt who was responsible for the real and practical development of organisation effectiveness in any organisation – this firmly places it with senior management. [It is not human resources]
The Fifth Discipline Fieldbook: Strategies for Building a Learning Organization
A fabulous reader for the practitioner in developing organisation effectiveness whether an external consultant or as a manager in an organisation. Packed full of ideas and material based on Senge's knowledge and practice. This book has not been surpassed as the consultant's practical handbook as to what to do next.